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From Leading Shared Services to Supporting SEND Families – Meet Samantha Ryan

​When it comes to shared service management, Samantha knows her stuff.With a career built on navigating fast-paced change, leading high-performing teams, and staying two steps ahead of the next big thing in business ops, she’s seen (and solved) it all. But Sam’s talents don’t stop at spreadsheets and strategy—she’s also the author of SEND Help!, a heartfelt and practical guide for parents navigating the world of Special Educational Needs.In this Q&A, Liam O'Flaherty sat down with Samantha to chat about the reality of leadership in shared services—what it takes to thrive, what’s changing fast (spoiler alert: AI is knocking at the door), and why staying human in the digital age might just be the most powerful skill of all.Whether you're eyeing your first step into a shared services role or already deep in the trenches, Samantha’s insights are refreshingly honest, full of warmth, and packed with practical takeaways. Let's dive in.​What do you think future leaders should prioritise or focus on most in order to successfully make themselves appointable as a shared service manager?I think it’s less about ticking off qualifications and more about showing you can actually lead people through mess and change. You need to be someone who stays calm under pressure, communicates clearly, and isn’t afraid to get stuck in. If you’re the kind of person who sees a knot and wants to untangle it, you’re probably halfway there already. When leading a shared services team, you need to have one eye on how your operation is running right now and the other eye on what’s coming down the pipeline - the next new technology or shared services operating strategy. Curiosity is key to ensuring you always stay abreast of emerging technology and ways of working.​What are both the best and the most challenging aspects of being a shared service manager of a fast paced business?The best bit is the variety - you’re never bored. You get to fix things, improve how stuff works, and genuinely help people. I have always found great joy in my work and being of service to others, whether that’s leading a shared service team, a purchase to pay department or as a global process owner. The hardest part? There’s always something going on. Priorities change quickly, and you have to juggle a lot without dropping the ball. It can be exhausting some days, but also really rewarding when you get it right​What are your opinions about the relationship between a shared service manager and the CFO and CEO? What is critically important in building a successful partnership and providing the right support to the CEO/CFO?Trust is everything. They need to know you’ve got the detail covered, that you’ll flag issues early, and that you’re not sugar-coating anything. It’s also about understanding what keeps them up at night and making sure the shared service function isn’t adding to that. You’ve got to be steady, honest, and clear with no fluff.​What new key skills or attributes do you think the next generation of shared service managers are going to need to develop?Flexibility and digital confidence. Things move quickly now, and you’ve got to be open to learning new systems, new ways of working, and even letting go of old ways that aren’t cutting it anymore. People skills still matter too, probably more than ever. This current generation expect a work/life balance and flexibility – neither of which are bad things. So, ensuring you understand the needs of your team and the culture of your workforce is essential.​Are new technologies like Artificial Intelligence having much of an impact on your role as shared service manager yet? What impact do you think they will have over the next few years?Absolutely, AI has arrived. The key is to understand it, leverage it and not be afraid. AI can be really useful to shared service teams. Some of the repetitive stuff is getting automated, which is a win if it means teams can focus on the work that really needs a human brain. Over time, I think we’ll lean on AI more and more. It’ll still need people who understand the bigger picture and can spot when something doesn’t feel right. Shared Service leaders need to embrace AI and make it work effectively for their business.​Is it possible to maintain a reasonable work life balance at shared service manager Level or do you have to accept that there will be personal sacrifices in order to progress to that level?Honestly? There are busy seasons and tough patches where balance goes out the window. But I do think it’s possible overall, you just have to be clear with yourself (and others) about what’s non-negotiable. I’ve learned not to feel guilty about switching off, because you can’t pour from an empty cup.​Away from core knowledge, what personality traits have been critical to your success as a shared service manager? Are these natural or have you worked on developing them?Patience, humour, and the ability to stay calm when things get chaotic. Some of that’s just who I am, but I’ve definitely had to work on things like not taking things personally and learning to pick my battles. It’s a people-heavy role, so you need thick skin, but also empathy. What is the one single best piece of advice you were given early in your career that still holds true today?“Don’t wait to feel ready - just start” and “dress for the job you want, not the job you’ve got” (I actually think I first heard that on a Jennifer Aniston movie years ago!). I’ve learned that you grow into roles, not the other way round. Don’t wait to be asked to step forward in your role. Go that extra mile. Say yes, even if your voice trembles as you say it. Most people are winging it to some degree anyway.  In ConclusionSamanthas’s approach to leadership is the kind we all wish we worked with—real, grounded, and refreshingly human. From embracing AI to keeping empathy at the centre of decision-making, she reminds us that successful leadership isn’t about having all the answers—it’s about staying curious, stepping up, and staying calm when things get chaotic.Whether you're at the start of your shared services journey or eyeing your next big promotion, there’s something in Samantha’s story for everyone. And if you’re juggling a demanding role with life outside of work (who isn’t?), her reflections on balance, boundaries and being brave even when you’re not 100% ready hit just the right note.If you want to explore more of Samantha’s world beyond shared services, check out her brilliant book SEND Help!—a thoughtful, empowering guide for parents supporting children with Special Educational Needs. Because just like in business, when we work together, support each other, and lead with heart, amazing things happen.​Looking for your next career move in finance or accountancy? At Sharp Consultancy, our expertise lies in matching your potential with the perfect temporary, interim, or permanent position. With a well-established presence in Leeds and Sheffield, our seasoned team of consultants extends their services across Yorkshire and beyond. Don't wait for opportunity to knock, reach out to us TODAYand let's chart your career path together.​

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​Why would you use Senior Interim Specialists to support your business

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Karen has over 20 years of recruitment of experience, including 18 years specialising within the Interim Accountancy and Finance sector, 10 of which she has spent at Sharp Consultancy.

We asked Karen for some insight into why so many clients and candidates trust us to get it right when needing an interim, and why organisations like yours should always consider using an Interim Specialist to support your business.

Are Interim Specialists Right for Your Business?

In the ever-changing landscape of accountancy and finance, interim specialists play an essential role in supporting organisations who need the right level of skills and experience, swiftly.

When might your organisation need an Interim Specialist?

  • Crisis – An unplanned gap in the team or an unexpected absence that needs attention ASAP

  • Change or Implementation – A process or period of change that creates a gap in the team, or a need for a specialist to lead new processes.

  • Specialist Projects – When embarking on projects of which you have no or little experience, interim experts can be hugely beneficial.

  • Long term planned absence – Gaps posed by long-term absences, such as maternity, sabbatical, secondment or similar can be navigated by using interim specialists.

  • Permanent hiring block– In this volatile economy, interim specialists give you the opportunity to trial a particular role within your organisation, enabling you to see if a hire will be crucial to your team’s success before employing a full-time specialist.

How do I hire an Interim Specialist?

First and foremost, at the centre of any hire is the person.

“Interim specialists are not the mercenary hires you may have been led to believe they might be! “

There is always a human element and that can present itself in many ways, whether that’s a delicate situation they are stepping into, or a team that needs to see a new addition as part of the collective. Interim specialists tend to come with the soft skills needed to bridge that gap quickly.

“To understand the interim market, I find you must live and breathe it. “

Our clients trust that we will not only find the right skillset, but also be able to work to the timescales they need, whilst utilising our extensive regional network and candidate pool to ensure the best fit.

Whilst there is an ever-growing range of nationally available candidates, the risk can far outweigh the reward if that candidate has not been met, interviewed, screened, and referenced. By strictly screening and knowing all of our candidates before they are introduced to a client, we ensure the fit is not just a generic one, but also a human one.

When I build an understanding of a candidate, I ask myself:
  • Can the candidate demonstrate the correct experience to succeed?

  • Will the team fit be right? Is the environment and culture a fit?

  • Are the expectations from both parties aligned?

Get this right and you are most likely to have a successful appointment.

I’ve spent years building strong relationships across both the client and candidate market. Not only do my candidates trust me, but my clients rely on me.

Remember

Some important things to remember when considering the benefits of interim specialists.

  • Costs – Whether it be short term, long term or on a fixed term contract, if you hire an interim, you know the cost and can budget effectively.

  • Commitment – Professional interim specialists will always have a duty of care, their reputation relies on it. If you hire for a specific project or period of time, you are very unlikely to not see completion, it’s just not in their nature.

  • Flexibility – If you don’t have the flexibility to respond to business-critical change in your existing team, Interim support gives you the ability to react quickly and efficiently.

  • Impact– One thing you can ensure when using an interim specialist is that they have seen plenty of different situations and environments, they will hit the ground running, and you won’t lose time with training, development, and on-boarding.

  • Skillset and expertise – If their experience says so, and they can demonstrate that they have, then they most likely can. Do you have that level of skillset within your current team? Or are you taking unnecessary risks by not utilising an interim specialist to bridge that gap?

  • Speed – From head count gaps, to notice period delays. If you need support, you probably need it now, and speed when hiring an interim specialist should not be taken lightly.

In Summary

The use of interim specialists should always be in your thoughts when planning or the unplanned occurs. Allowing your business and finance function to react quickly and effectively, by bringing in the right people at the right time, can make all the difference.

Sharp Consultancy specialises in the recruitment of temporary, interim and permanent finance professionals. With offices in Leeds and Sheffield our highly experienced team of consultants recruit for positions throughout Yorkshire and beyond. CONTACT UStoday and see how we can help.