ASK THE EXPERT – NATIONAL PAYROLL WEEK

Celebrating International Women's Day with Louise Shute

In celebration of International Women's Day, we continue our series by highlighting the inspiring journey of female leaders in finance who are making a significant impact throughout their career.In this installation we are thrilled to feature an interview with Louise Shute, the Chief Financial Officer of Hollybank Trust, a not-for-profit care provider dedicated to supporting individuals with complex needs. Since joining Hollybank Trust in 2019, Louise has been instrumental in driving financial sustainability, operational efficiency, and strategic growth. Her leadership goes beyond numbers, focusing on ensuring that every financial decision aligns with the organisation's mission to provide outstanding care. Join us as we dive into her career-defining moments, the traits that have contributed to her success, and her invaluable advice for the next generation of female finance leaders. 1.Please can you provide a summary of who you work for and your current role?I am the Chief Financial Officer of Hollybank Trust, a large not-for-profit care provider that delivers specialist care and education to individuals with complex needs. Since joining in 2019, I have been responsible for overseeing finance, IT, estates, and HR, ensuring financial sustainability, operational efficiency, and a strong, well-supported workforce. My role is not just about numbers—it’s about making sure every financial decision supports the organisation’s mission. I work closely with the executive team and trustees to strategically plan for the future, secure funding, and drive initiatives that enhance the care we provide. This includes leading acquisitions, driving digital transformation, and optimising resources to ensure we remain sustainable and continue to deliver outstanding care in an increasingly challenging financial landscape.2.What have been the one or two most defining moments in your career to date?A few pivotal moments have shaped my career and leadership style: Building a finance function from the ground up – One of my most challenging and rewarding experiences was setting up an entire finance team from scratch for a large care group. Bringing the finance function in-house, creating new systems, and ensuring financial stability in a complex organisation gave me invaluable leadership experience. Leading an acquisition – More recently, I successfully led the acquisition of a care business, ensuring financial due diligence, securing funding, and integrating the new business into our operations. This was a defining moment in navigating the complexities of growth while maintaining financial security. Driving digital transformation – Overseeing our transition to a nearly paperless organisation has been a major milestone. Introducing new financial, HR, and operational systems has made us more efficient and forward-thinking, ensuring we are well-equipped for the future. Beyond these, every year brings new challenges in the not-for-profit and care sector, where funding is tight, costs are rising, and financial sustainability is an ongoing battle. Navigating these challenges while keeping the organisation strong and adaptable is something I take pride in.3.What are the most important personal traits, values or characteristics that, being a female finance leader, has really helped to contribute to your success?Leadership isn’t just about making decisions—it’s about bringing people with you. The qualities that have shaped my success as a finance leader include: Compassion and genuine interest in people – I care about my colleagues and take the time to listen, understand their perspectives, and create a supportive environment. Decisiveness and resilience – In finance, tough decisions need to be made. I can balance strategy with reality, ensuring we remain financially stable while protecting the organisation’s core values. Strong communication – Finance can sometimes feel like a separate world, but I ensure complex financial insights are communicated clearly to teams, trustees, and stakeholders so they can make informed decisions. Positivity, even in difficult times – The financial landscape for care providers is constantly evolving, and it’s easy to focus on the challenges. I believe in staying solution-focused and adaptable, ensuring we embrace change rather than fear it. A positive outlook helps to motivate teams, find creative solutions, and maintain momentum even during difficult periods. I wouldn’t say I’ve faced direct challenges as a woman in finance, but finance leadership remains a male-dominated space, especially at board level. Many women struggle with imposter syndrome, and I think it’s crucial to own your expertise, trust your ability, and bring your unique strengths to the table.4.What is the one piece of advice that you would share with the next generation of female finance leaders as they look to build their careers?My biggest piece of advice is: do what makes you happy. You spend so much of your life at work—it’s essential to enjoy it. If you don’t, don’t be afraid to seek out something that challenges, excites, and fulfils you. Beyond that, a few key lessons I’ve learned: Be true to yourself. Work for organisations that align with your beliefs, morals, and values. Build a strong team. Surround yourself with capable, driven people—it will make all the difference. Keep learning. I haven’t had an official mentor, but I invest in seminars, courses, and networking to continuously grow. Finding a mentor or widening your professional network can be invaluable. Stay adaptable. Finance, technology, and the business landscape are evolving rapidly. Staying open to change and embracing new ways of working will set you apart. Above all, believe in yourself. Women often doubt their abilities more than men, but confidence comes from experience. Keep learning, keep leading, and don’t be afraid to step up and take your seat at the table.Louise’s journey is a testament to her power of resilience, compassion, and strategic vision in leadership. Her dedication to Hollybank Trust's mission and her ability to navigate the complexities of the not-for-profit sector have set a remarkable example for aspiring female finance leaders. Her advice to stay true to oneself, build strong teams, and continuously learn resonates deeply, reminding us all of the importance of passion and adaptability in our careers. We hope her story inspires and empowers the next generation of women to pursue their ambitions with confidence and determination. While women are making strides in leadership roles, a significant gender gap still exists. In 2024, 36% of new CFO hires in FTSE 100 companies were female, a notable increase from 2023 when only 14% of new hires were female [1]. Despite this progress, women hold only 25% of CFO positions in the FTSE 100 [2]. These statistics highlight the ongoing need for greater gender diversity and support for women in finance. Looking for your next career move in finance or accountancy? At Sharp Consultancy, our expertise lies in matching your potential with the perfect temporary, interim, or permanent position. With a well-established presence in Leeds and Sheffield, our seasoned team of consultants extends their services across Yorkshire and beyond. Don't wait for opportunity to knock, reach out to us TODAY and let's chart your career path together.

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What recent trends and changes have affected the payroll industry and how is this effecting what hiring managers are looking for when it comes to recruitment?

Sharp Consultancy has been at the forefront of transactional financial recruitment across the North for more than 25 years. Our highly experienced specialist team has an extensive network of talented candidates for roles across the full spectrum of levels within accounts payable, credit control, payroll and purchase ledger.

With established and trusted relationships with leading businesses and organisations throughout Yorkshire and the North of England, we offer expert knowledge and unrivalled understanding of the marketplace to enable you to access to the very best employment opportunities in the region and make the ideal next career move.

During National Payroll Week (Mon 6 – Fri 10 Sep), our team of specialist consultants will be sharing their in-depth knowledge and expertise and offering the best possible recruitment advice to employers and candidates working in the sector.

Today, Andrew Walker, Commercial Director looks at recent trends and changes and what hiring managers are looking for when recruiting payroll professionals.

Over the last ten years or so there has traditionally been a focus on recruiting candidates with particular experience, usually in relation to changes in legislation such as RTI, auto enrolment or most recently the Government furlough scheme. We are also now seeing much greater importance being placed upon qualifications, in particular the Chartered Institute of Payroll Professionals (CIPP).

Having fully trained payroll professionals is vital for organisations to ensure they remain compliant with the increasing number of regulations and legislation which impacts on the day to day running of a payroll department.

CIPP is the only Chartered Institute for payroll and pension professionals in the UK, and the training that they provide develops and formalises payroll knowledge and skills and demonstrates to employers that candidates with such qualifications work to the highest standards in the industry. In addition, CIPP members have access to the latest news and potential upcoming changes to ensure they are on the front foot to proactively respond to any updates and recommendations.

Traditionally, payroll was viewed as a more administrative role with far less emphasis placed upon qualifications when compared with today’s demands. However, due to the increasing amount of regulations and legislation, the way that payroll is now viewed has changed significantly and it is seen much more as a value-added role.

Due to a shortage of qualified candidates, companies should now be investing in training and qualifications such as the CIPP for their payroll staff, in a similar way to they do for accounts staff with AAT, ACCA or CIMA. And as a result – alongside the increased demand for payroll professionals due to changes in regulations and legislation – employers also want, need and can expect more from individuals in areas such as management information and reporting.

Those pursuing a career in payroll who hold such qualifications are seen as a very attractive prospect to employers and similarly, those companies which view qualified payroll professionals in the same way as accountants have been seen and offer formal training and professional qualifications, such as offering CIPP courses, will stand-out to candidates looking to make their next move. Those who do not offer adequate investment in training and development will find it harder to compete for the best talent and may also find that they are on the back foot when it comes to retention as demand for payroll staff continues to rise.

Sharp Consultancy specialises in the recruitment of temporary, interim and permanent transactional finance professionals across the full spectrum of roles including accounts payable, credit control, payroll and purchase ledgers. With offices in Leeds and Sheffield our highly experienced team of consultants recruit for positions throughout Yorkshire and beyond. CONTACT US today to find out more.